Building a new quality process together
Rossel La Voix
When you’re a multichannel news brand in France and Belgium like Rossel Group, you want to make sure you offer customer services on all the right channels without loss of quality. But how do you make sure the experienced quality of service remains perfect when you have to take 12 different brands, 5 communication channels and stakeholders in 6 different locations into consideration?
About Rossel La Voix
The ROSSEL Group is a group present in France and Belgium, specialist of information, leader on its coverage areas. Its activity is centred around Multichannel Newsbrands broadcasting on the print channels, digital, radio and television.
Its 76 brands, including 14 daily newspaper titles, reach 34 million touchpoints a week.