Connecting outsourced first line cases with your second line experts
Sodexo is focused on offering excellent services to improve the quality of life for its customers. With Sodexo being a big corporation, this means there will be a lot of customer contact moments, of which a lot do not require specific expertise. So what would you do when you want to focus on improving the quality of life, but you’re not a specialist in large customer contact volumes?
Founded in 1966 by Pierre Bellon in Marseilles, France, Sodexo is now the worldwide leader in Quality of Life Services. The group is present in 80 countries and employs 425.000 people who are driven by the same passion for excellent service. They are convinced that the Quality of Life is crucial for the performance in companies and organizations of which they are a strategic partner because this promotes the well-being and motivation of individuals at work.
They monitor this quality of life by offering value-added services in companies, schools, university campuses, hospitals, prisons and even in so-called ‘life bases’ on the other side of the world. They develop, manage and deliver a unique array of On-site Services, Benefits & Rewards Services and Personal and Home Services. They contribute to the daily improvement of the quality of life for everyone.