When you are looking for a way to increase the quality of your customer contact, want to be unburdened at your own location(s) or want to be able to deviate from your labour conditions, Insourcing might be the right solution for you.
We offer 2 kinds of Insourcing solutions:
• Managed Flexpool
• Managed Insourcing
Managed Flexpool is a flex solution where Yource supplies one or multiple teams of customer service employees and also takes full responsibility for the results. This entails that Yource also manages the coaching, quality monitoring and management of the teams.
We can also supply extra services such as planning, scheduling, traffic, knowledge management and give advice where desired.
When we are applying the Managed Flexpool solution we are actively creating a partnership with you to improve customer contact. The Managed Flexpool is located at one of your locations and functions as a department or team within your organization and has a strong connection with the other departments.
The Managed Flexpool will be placed at a location of your choice which means you will have to supply the workplaces and systems.
Managed Insourcing is a flex solution, much like the Managed Flexpool, where Yource supplies one or multiple teams and takes full responsibility for the output of customer contact and makes sure that the KPI’s set beforehand are met. Managed Insourcing is a perfect solution when you want to improve the quality of your customer service, want to have the option to deviate from hirer’s remuneration, and become unburdened at your own location.
Yource will take care of the management, coaching, planning, scheduling, traffic, and quality monitoring of the teams.We are also able to offer you additional services such as advice and knowledge management.
The difference between a Managed Flexpool and Managed Insourcing is that the Managed Insourcing team is a different organization within your own and can operate customer contact independently. This is why Managed Insourcing can be compared to Outsourcing, only now it’s at your location.