Is your organization looking for support when it comes to finding and recruiting the right employees and are you also looking for an unburdening when it comes to achieving better customer contact results? Then insourcing could be the solution for you.
Often our customers deliberately choose for insourcing rather than fully outsourcing their customer contact because they want to make sure that their customer contact remains a crucial part of their organization. They want to have their own influences on the customer.
At the same time they want to stay focused on their core business and elevate their customer contact to the next level with our expertise. Our co-operation with the customer also intensifies greatly because our Yource Members operate at the location of the customer.
This way the Yource insourcing team can be the only customer contact team within the organization but it could also collaborate with existing customer contact teams as a supporting , benchmark, or pilot team.
We offer 2 kinds of insourcing solutions:
- Managed Flexpool
- Managed Insourcing